Public Service Call Center

Objectives: This solution focused on delivering a call center with integrated complaint handling, networking support, real time dashboards, and live data access.

Challenges: Ensuring ticket tracking, dynamic user roles, and efficient reporting while managing technical scalability were major requirements.

Resolution:

• Developed a custom web application for complaint handling
• Built a dynamic business intelligence dashboard with real time insights
• Integrated ticket tracking and live reporting tools
• Enabled networking support and data access at scale