Citizens Complaint Information System

Objectives: The project involved setting up a call center, establishing reliable networking infrastructure, deploying a complaint management system, and enabling interactive reports and live dashboard access.

Challenges: Key challenges included handling real time ticket status updates, creating role based access control, and developing a dynamic dashboard experience.

Resolution:

• Designed and developed a custom business intelligence application
• Built a web based complaint management system tailored to KMC needs
• Enabled interactive reporting and live dashboard access
• Implemented role based access control for secure usage